Terms of Service

1. Who we are

Stride is operated by TryStride ltd, registered in Nigeria at 48, akin fakorede, satellite town, Calabar, Nigeria. In these terms “we”, “us” and “Stride” mean TryStride ltd.

Stride is an operations platform for fitness businesses. We provide a dashboard for gym staff and a branded mobile app for their members, covering memberships, payments, check-ins, workout plans and communication.

2. Two kinds of user

Gyms (also studios, academies and similar businesses) subscribe to Stride and operate it for their own members. A gym decides who its members are, what it charges, and what happens at its premises.

Membersuse the gym's branded app to check in, follow workouts, track visits and manage their membership. A member's relationship for gym access, pricing and refunds is with their gym, not with us.

Where these terms give a right or obligation to “you”, it applies to whichever of the two describes you.

3. Accounts

Member accounts are identified by phone number and secured with a one-time code sent by SMS. Keep your phone and codes to yourself: anyone with access to your number can sign in as you. Tell your gym immediately if you think someone else has access to your account.

Gym staff accounts carry permissions set by the gym owner. Gyms are responsible for who they invite, what permissions they grant, and for removing staff who leave.

You must be at least 18 to hold a staff account. Members under 18 may only be registered by a gym with the consent of a parent or guardian, and that gym is responsible for obtaining it.

4. What gyms are responsible for

• Having a lawful basis to give us member data, and telling members how their data will be used (see our Privacy Policy).
• The accuracy of member records, plans, prices and opening hours.
• Their own membership terms, pricing, refunds, cancellations and freezes. We record what the gym tells us; we do not set or arbitrate these.
• Health, safety and supervision at their premises, including the suitability of any workout plan a trainer assigns.
• Complying with the laws that apply to their business.

5. Acceptable use

You agree not to:

• Check in dishonestly, share check-in codes, or help someone access a gym they have not paid for.
• Access accounts, branches or records you have not been granted permission to.
• Probe, scrape, reverse-engineer or overload the service, or bypass the app's device-integrity checks.
• Upload unlawful content, or content you have no right to use.

6. Fees and payments

Gyms pay a subscription for Stride on the plan agreed with us. Pilot and promotional pricing applies only for the period stated when it is offered.

Membership fees that members pay their gym are collected either at the gym or through our payment provider, Paystack. We do not hold member funds. Amounts are shown in Naira unless stated otherwise.

Refunds of membership fees are a matter between the member and the gym. Where a card payment fails, nothing is charged and the membership simply stays unpaid.

7. Workouts are not medical advice

Workout plans, exercise instructions and progress figures in Stride are for general fitness guidance only. They are not medical advice, and we are not your doctor, trainer or physiotherapist.

Exercise carries risk of injury. Consult a qualified professional before starting or changing a training programme, and stop if something hurts. Plans assigned by a gym's trainer are that trainer's professional judgement, not ours.

8. Availability and changes

We work to keep Stride available, but we do not promise uninterrupted service. We may take the platform down for maintenance, and we may add, change or remove features as the product develops. Where a change materially reduces what you rely on, we will give reasonable notice.

Some features are offered as previews or pilots and may change or be withdrawn.

9. Your content and our platform

Gyms and members keep ownership of the content they put into Stride — member records, plans, logos, photos and messages. You grant us the permission we need to host, process and display that content in order to run the service for you.

We keep ownership of Stride itself: the software, dashboard, apps, designs and documentation. Nothing here transfers those to you.

10. Suspension and termination

A gym may stop using Stride at any time. We may suspend or end access where fees go unpaid, where these terms are seriously or repeatedly broken, or where we must do so by law.

When a gym leaves, we will make its data available for export on request, then delete it as described in our Privacy Policy. A member who wants to leave a gym should speak to that gym; a member may ask us to delete their personal data as set out in the Privacy Policy.

11. Liability

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, lost profits, lost business or lost data, and our total liability to a gym in any twelve-month period is limited to the subscription fees that gym paid us in that period. We are not liable for what happens at a gym's premises, for a gym's decisions about its members, or for injuries arising from exercise.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute. We would rather resolve problems directly — please contact us first.

13. Changes to these terms

We may update these terms as the product and the law change. We will post the new version here with a new effective date, and tell gyms in advance where the change is significant. Continuing to use Stride after a change means you accept it.

14. Contact

Questions about these terms: trystride26@gmail.com.